Customer Support

What kinds of techniques does Lumino use?

Lumino is trained on multiple psychological approaches including:

• Psychodynamic Approach
• Cognitive Behavioral Therapy
• Family Therapy
• Person-centered Therapy
• Postmodern Therapy

Can Lumino replace human therapists or healthcare?

No, Lumino is an AI companion for emotional well-being and self-reflection, but it's not a licensed therapist or healthcare provider. While we offer supportive conversations and insights, Lumino is not a substitute for professional medical or mental health care. If you are in crisis or need clinical support, please reach out to a qualified professional or emergency services.

Does Lumino give my information to third parties?

No, your privacy is our priority. Lumino provides a completely private and non-judgmental environment where you can explore your feelings freely. We do not share your personal information or conversations with third parties. Your data is kept confidential and secure.

What makes Lumino different from other AI tools?

Lumino offers specialized support trained on psychological principles to provide insightful and actionable guidance, not just surface-level comfort. Key features include:

• 24/7 AI-powered conversational support
• Personalized insight cards after each session
• Learns and grows with you over time
• Always available and free

Who can use Lumino?

Lumino is designed for users 18 years and older. It's accessible to anyone seeking emotional support and self-reflection tools, providing a safe space for exploring thoughts and feelings without judgment.